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Privacy Policy

SMS Communications and Consent
At maidspage.com, we may send SMS messages to our cleaners and customers for booking confirmations, updates, and promotional offers related to our services. We obtain consent to send SMS messages as follows:

- **Customer Consent**: When submitting a booking request through our website (e.g., at [maidspage.com/redeem]), you will be presented with an optional checkbox to consent to receive SMS notifications about your booking and related offers. Consent is not required to complete your booking, and you may opt out at any time by replying "STOP" to any SMS or contacting us at info@maidspage.com.
- **Cleaner Consent**: Cleaners registering with maidspage.com via our Cleaner Registration Form are required to consent to receive SMS notifications about booking requests by checking a consent box. This consent can be withdrawn by updating their profile or contacting us.
- **Consent Management**: We maintain records of consent in our Wix CMS and Members Area. You can review or update your consent preferences by logging into your account or emailing us. Our Privacy Policy is updated to reflect these practices, and we comply with the Telephone Consumer Protection Act (TCPA) and other applicable regulations.
- **Data Use**: Phone numbers are collected only with consent and used solely for the purposes described. They are not shared with third parties except as required for service delivery (e.g., Omnisend for notifications).

Last Updated: 3/7/2025

MaidsPage.com ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your information when you use our website (the "Website") and related services. By using the Website, you agree to the terms of this Privacy Policy.

  1. Information We Collect

    • Information You Provide Directly:

      • When you register for an account, book cleaning services, or create a service provider profile, we collect information such as your name, email address, phone number, address, and payment information.

      • When you communicate with us or with other users through the Website, we collect the content of your communications.

      • We may also collect any feedback, ratings, or reviews you provide.

    • Information We Collect Automatically:

      • We collect information about your use of the Website, including your IP address, browser type, operating system, and pages you visit.

      • We use cookies and similar technologies to collect information about your browsing behavior. You can control cookies through your browser settings.

    • Information From Service Providers:

      • For service providers, we gather documentation like licenses and proof of insurance, and collect details on work history, and service availability.

  2. How We Use Your Information

    We use your information to:

    • Provide and maintain the Website and related services.

    • Facilitate booking and payment for cleaning services.

    • Communicate with you about your account, bookings, or services.

    • Provide customer support.

    • Improve the Website and develop new features.

    • Send you promotional offers and marketing materials (you can opt-out at any time).

    • Enforce our Terms of Service and protect our rights.

    • Comply with legal obligations.

  3. Sharing Your Information

    We may share your information with:

    • Service providers: We share your booking details with service providers to facilitate cleaning services.

    • Other users: Reviews and Ratings are visible to all users.

    • Third-party service providers: We share information with third-party service providers who help us operate the Website, such as payment processors and hosting providers.

    • Legal obligations: We may share your information if required by law or to protect our rights.

    • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

  4. Data Security

    We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

  5. Your Choices

    • Account information: You can review and update your account information at any time.

    • Cookies: You can control cookies through your browser settings.

    • Marketing communications: You can opt-out of receiving marketing communications by following the instructions in the emails we send you or by contacting us.

    • SMS communications: As described in the terms of service, you can stop receiving sms communications by replying "STOP" to a received text message.

  6. Children's Privacy

    The Website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete it.

  7. Changes to This Privacy Policy

    We may update this Privacy Policy1 from time to time. We will notify you of any changes by posting the revised Privacy Policy on the Website. Your continued use of the Website after the effective date of any such changes constitutes your acceptance of the revised Privacy Policy.

  8. Contact Us

    If you have any questions about this Privacy Policy, please contact us at:

    Email: info@maidspage.com

    Phone: (713) 766-5311

  9. California Privacy Rights

    If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion of your personal information, and the right to opt-out of the sale of your personal information. To exercise these rights, please contact us using the contact information provided above.

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